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Insurance Interpreting Services

"A Global network of 5000+ Vetted Linguists"​

Insurance Interpreting Services

Translation Empire (UK) has a team of 8,000+ vetted interpreters and over 18 years of experience in the industry. Each insurance appointment is assigned to an interpreter with the right language skills and knowledge of insurance claims, so the terminology is handled by someone who understands the context behind the discussion.

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Insurance Interpreting Services We Offer

Insurance appointments can involve very different requirements depending on the policy or claim being discussed. We consider the nature of each booking before assigning an interpreter with the right language skills and relevant insurance knowledge.

01

Policy Consultations

Policyholders may need an interpreter when discussing their cover with an insurer or broker. Our interpreters handle conversations about policy terms, exclusions and excesses, making sure the information is interpreted as given without offering insurance advice.

02

Underwriting Meetings

Underwriting discussions can involve detailed questions about the risk being insured. We arrange interpreters for meetings between underwriters and applicants, with attention to declared values, risk information and the terminology used to assess the proposed cover.

03

FNOL Calls

The first report of a loss establishes important details for an insurance claim. Our interpreters assist during FNOL calls so claims handlers can establish what happened, record the circumstances and get the information needed to open the claim.

04

Claims Handling

Claims handlers often need to speak with policyholders again as a claim progresses. We arrange interpreters for these appointments so outstanding questions can be addressed and the policyholder can discuss information requested by the insurer.

05

Claimant Interviews

Statements given by claimants and witnesses may be checked against other evidence during a claim investigation. Our interpreters work during these interviews, paying close attention to the dates and sequence of events described in each account.

06

Loss Adjuster Visits

Loss adjusters may need to speak with the policyholder while inspecting damaged property. We arrange interpreters for these visits so the adjuster can ask about the circumstances of the loss and discuss the damage identified during the inspection.

07

Claim Investigations

Disputed claims may require further questioning about an incident or information supplied earlier. Our interpreters assist investigators during formal interviews, keeping the questions and responses accurate without suggesting answers or influencing the claimant's account.

08

Medical Assessments

Independent medical assessments may be required when assessing personal injury or other insurance claims. We arrange interpreters for these appointments, taking account of the medical terminology involved and the need to record the claimant's symptoms and medical history correctly.

09

Settlement Discussions

Settlement discussions can involve proposed payments, repair arrangements or the terms on which a claim will be resolved. Our interpreters assist during these conversations, keeping the insurer's offer and the policyholder's response accurately represented.

10

Complaints & Disputes

A policyholder may challenge an insurer's decision or raise concerns about how a claim has been handled. Our interpreters assist during complaint reviews and dispute discussions so the reasons for the decision and the customer's response can be addressed directly.

Choose the Right Format

Insurance Interpreting Options

The way an Interpreter joins the appointment depends on how the legal meeting is being held. We can arrange in-person attendance or remote interpreting when everyone does not need to be at the same location.

In-person attendance

The interpreter attends the agreed location and works alongside the participants throughout the appointment. This suits insurance cases where face-to-face communication is required.

Telephone interpreting

The interpreter joins the appointment by phone and interprets the conversation as each person speaks. It works well when visual contact is not needed and the discussion can take place entirely over a call.

Video interpreting

The interpreter joins through the video platform being used for the appointment. Participants can communicate remotely while still being able to see the person speaking.

How Our Process Works

We keep the process to four simple steps so we can review the recording properly and confirm the format and requirements for the transcript.

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Share Your Recording File

Send us the audio or video file with your deadline and any instructions for the transcript.

We Review the Requirements

We check the recording and confirm how the finished transcript needs to be prepared.

Getting Your Transcript Done

We transcribe the recording in the agreed format and add requested speaker labels or time codes.

Final Review and Secure Delivery

We review the completed transcript against the recording and send the final file securely.

The Claims Interview Went Well

We arranged an interpreter for a claimant who was not comfortable answering questions in English. The interpreter allowed enough time for each question and response without interrupting the conversation. Our claims handler was able to go through the incident in detail and clarify a few points that had been difficult to establish earlier.

Sophie Turner
Claims Handler
Helpful During the Site Visit

Our loss adjuster needed to speak with a policyholder during a property inspection. The interpreter helped us get a clear account of the damage and the circumstances surrounding the incident. The appointment went as planned and the adjuster was able to complete the discussion without arranging a separate call afterwards.

Daniel Foster
Senior Loss Adjuster
A Detailed Witness Account

We needed an interpreter for a witness interview connected to a disputed insurance claim. Some of the answers were quite detailed, but the interpreter worked through them without leaving anything out or summarising what was said. This allowed our investigation team to ask follow-up questions and complete the interview properly

James Walker
Claims Manager
Consistent Across Appointments

We had several appointments with the same claimant over a few weeks and requested the same interpreter where possible. This worked well because the interpreter was already familiar with the background of the claim. Our team could continue each discussion without having to explain the previous appointments all over again.

Rebecca Collins
Insurance Case Manager
OUR APPROACH

Why Choose Our Insurance Interpretation Service?

Choosing the right interpreting firm for your legal matters comes down to how reliably each booking is handled and how well the interpreter is matched to the matter. The points below are the standards we rely on across our legal interpreting work.

12+ ISO Certifications

Translation Empire holds more than 12 ISO certifications, including ISO 18841 for interpreting services and ISO 20228 for legal interpreting. These standards set requirements for the competence expected of legal interpreters.

5,000+ Professional Linguists

We have more than 5,000 linguists in our network and therefore We can look for an interpreter with the right language pair and relevant legal experience where the booking requires it.

Consistency Across Ongoing Work

Legal cases can involve several conferences or client meetings over a period of time. Where possible, we can keep the same interpreter assigned so your team does not have to explain the background again.

18+ Years of Legal Interpreting Experience

We have been providing legal interpretation services for more than 18 years. That experience means our team understands what needs to be checked before a booking is confirmed and what can affect the choice of interpreter.

400+ Languages Covered

Our interpreter network covers more than 400 languages which allows us to support legal matters involving both widely spoken and less commonly requested languages.

Legal Aid Cases (Get the Quote Instantly)

For Legal Aid cases, we can provide the quote and information you need before confirming the booking. This helps solicitors get approval in place without delaying the appointment.

FAQs

Frequently Asked Questions

What documents can you translate?

We translate contracts, court papers, witness statements, affidavits, claims files, immigration paperwork, compliance records, financial documents, business agreements and power of attorney documents.

Yes. We support law firms, solicitors, courts, insurers, financial teams, corporate departments and businesses that need professional legal translation services.

Yes, urgent turnaround options may be available for time-sensitive documents. Delivery depends on the document length, language pair, format and requirements.

Yes. Legal, financial and business documents are handled through a controlled process, with access limited to the relevant language specialists working on the project.

Share your document or explain what you need translated. Our team will review the file, confirm the requirements and provide a clear quote before work begins.

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