Insurance Companies
Translation Empire (UK) works with insurers on claims that involve non-English-speaking policyholders or evidence produced overseas. We arrange the interpreting, translation and transcription needed to review the file, with follow-up tasks handled as further information comes in.
We’ve helped global brands and smaller businesses expand in countries with different languages.
OUR CERTIFICATIONS
ISO Standards We Maintain
Insurance procurement and compliance teams can review our ISO certifications as part of their supplier checks. These standards cover the management systems and service requirements behind our work.
ISO 9001
Quality Management
ISO 9001 sets requirements for a quality management system. It helps organisations consistently meet customer and applicable statutory and regulatory requirements, with an emphasis on effective processes, customer satisfaction and continual improvement.
ISO/IEC 27001
Information Security
ISO/IEC 27001 sets requirements for an information security management system. It addresses how organisations assess and manage security risks to protect the confidentiality, integrity and availability of information, while continually improving their management system.
ISO 17100
Translation Services
ISO 17100 sets requirements for the processes and resources needed to deliver translation services. It helps providers demonstrate that their services meet client specifications and other applicable requirements, including relevant industry guidance and legislation.
ISO 18841
Interpreting Services
ISO 18841 sets basic requirements for providing interpreting services and offers recommendations for good practice. It establishes a general framework for interpreting services, with specialist areas, such as legal interpreting, addressed in separate ISO standards.
Insurance SECTOR EXPERIENCE
Our Work With Insurance Claims Teams...
A closer look at the requirements for insurance claims and the work our team delivered for the insurers handling them.
Motor Liability Claim – Policyholder Interview
INSURANCE INTERPRETING | MOTOR CLAIMS
The Instruction:
A motor insurer needed to interview a non-English-speaking policyholder following a road traffic collision. The claims handler required a detailed account of the incident, covering the sequence of events which covers the vehicle movements and third-party involvement before progressing the liability assessment.
What We Delivered:
We arranged a telephone interpreter for the scheduled interview, confirming the policyholder's language and appointment details with the insurer. The interpreter conveyed the claims handler's questions and the policyholder's responses throughout the discussion, allowing the insurer to record the account and address points requiring clarification.
Commercial Property Claim – Repair Evidence
INSURANCE TRANSLATION | PROPERTY CLAIMS
The Instruction:
An insurance claims team reviewing damage to a commercial property overseas required English translations of contractor reports and supporting invoices. The documents were needed to examine the reported damage and compare the proposed repair costs with the evidence held on the claim file.
What We Delivered:
Our translation team prepared English versions of the reports and financial documents, retaining the original dates, cost breakdowns and references. Unclear descriptions and discrepancies in the source material were flagged for the claims team's attention which allowed the translated documents to be reviewed alongside the original evidence.
Why Choose Translation Empire (UK)
All Claim teams often need additional documents translated or further interviews arranged as an investigation progresses. Our network of linguists and range of services allows insurers to manage these requirements through one provider.
5,000+ Vetted Interpreters
Our network of 5,000+ vetted interpreters covers policyholder interviews and claims investigations. We confirm the required language and dialect before allocating an interpreter, rather than relying on a general language match for an appointment.
400+ Languages Covered
Overseas repair estimates often contain detailed cost breakdowns that insurers need to examine. We translate these documents across 400+ languages and preserve the original figures so loss adjusters can check individual charges against the source.
24–48 Hours Turnaround
A disputed claims call may need a written transcript before the insurer can complete its review. We offer urgent transcription within 24–48 hours, subject to recording length and audio quality. Our team confirms the turnaround before accepting the assignment.
Get All 3 Services with TE (UK)
Your claims team can continue working with TE (UK) as further requirements arise. We provide all translation, interpreting and transcription services, which allows additional assignments to be arranged without appointing and briefing a separate provider.
Getting All Instructions and Details Sorted
Your team can send us a new request or add further work to an existing claim. We’ll review the requirements and confirm the quotation before you authorise the assignment.
Information Required From Your Team
Insurance Translation:
- The Documents required for translation
- Source and target languages
- Claim reference and purpose of the documents
- Required delivery date and document format
Insurance Interpreting:
- Policyholder's or claimant's language and dialect
- Purpose of the interview or assessment
- Appointment date and expected duration
- Telephone, video or face-to-face attendance
- Any specific interpreter qualification requirements
Insurance Transcription:
- Audio or video files and recording duration
- Recording length and language spoken
- Verbatim or edited transcript requirements
- Speaker labels, timestamps and delivery deadline
What We Confirm Before Starting
Scope & Deliverables:
- Documents, recordings or appointments included in the quotation
- Agreed format for the translated documents
- Required level of detail in the transcript
- Interpreter booking duration and attendance arrangements
Fees & Authorisation:
- Quoted cost for the requested assignment
- Any charges for urgent or additional work
- Applicable cancellation terms for interpreter bookings
- Approval required before proceeding
- Revised costs if the original scope changes
Deadlines & Availability:
- Agreed delivery date for document translations
- Transcription turnaround for submitted recordings
- Interpreter availability for the requested appointment
- Booking arrangements if an interview is rescheduled
Confidentiality & Supplier Assurance
Secure Document Transfer
Our confidentiality policy specifies a secure portal for submitting translation files. We can confirm the appropriate transfer method before your claims team shares medical reports or other confidential evidence.
Personal Data Protection
Our data protection policy addresses how personal information is processed and retained. It requires information to be used for its agreed purpose with safeguards against unauthorised access or disclosure.
Signed Translator Agreements
Our translators are required to sign confidentiality and security agreements. These obligations cover the information they access during assignments, including sensitive policyholder details contained in insurance documents.
Frequently Asked Questions
Can our appointed loss adjuster instruct TE (UK) directly?
An appointed loss adjuster can submit an enquiry on your insurer’s behalf. Before accepting the assignment, we’ll confirm who has authority to approve the costs and where the completed work should be sent.
What happens if a policyholder cannot understand the interpreter's dialect?
The interview should be paused if the policyholder cannot understand the interpreter. Contact our booking team so we can review the language mismatch and check alternative arrangements. The interview can then be rearranged if a suitable replacement is needed.
Can you help review a recorded statement that a claimant has disputed?
We can prepare a transcript of the original recording, with non-English speech translated where required. Your claims handler can then compare the wording against the account held on file. Any decision about the evidence or liability remains with the insurer.
How do you handle handwritten evidence that is difficult to read?
Our translators flag passages that cannot be read reliably rather than guessing at the wording. We may request a clearer copy of the affected document so that uncertain handwriting is not presented as confirmed information in the translation.
Can our claim reference and purchase order details be included in the billing?
Share your claim reference and any purchase order requirements when requesting the quotation. Our team can confirm the invoicing arrangements before accepting the assignment, allowing your accounts department to allocate the charges to the correct claim.